IIJ Global Remote Maintenance Service (GRMS) allows for the remote maintenance of equipment located in various regions, thereby improving operational efficiency and productivity.
Many manufacturing sites do not have enough experienced engineers, so companies are facing rising costs and operational loads when they need to send engineers out to perform maintenance on industrial equipment. Even if companies, in an effort to reduce these burdens, were to attempt to implement systems for the remote monitoring and maintenance of their industrial equipment, there are various reasons why such implementations do not get off the ground. For instance, old equipment may not have communication functionality, thereby isolating equipment from the corporate network. Furthermore, corporations may be uneasy about security or the complexity of changing the network structure to accommodate the remote monitoring system.
GRMS uses a service adapter provided by Secomea A/S, headquartered in Denmark. Just connecting Secomea’s adapter to industrial equipment allows for its remote maintenance with access via IIJ’s cloud service “IIJ GIO.” The service centrally monitors and maintains all the decentralized equipment around the world for reducing the loads of maintenance.
Secomea was founded in 2008 and is today a leading provider of remote maintenance IIoT solutions used by Machine Builders, Integrators and Manufacturers worldwide. Secomea is headquartered in Denmark with offices in China, Japan and North America and has partnerships with a global network of distributors.
Secomea serves more than 8.000 customers globally and +300.000 machines and PLC’s are equipped with the Secomea Solution.
Communication through a firewall is possible using the http (80) / https (443) port even within the customer’s private network environment and also is possible even in an environment where the network addresses in each site are duplicated.
Detailed access control policies are configurable depending on he projects, organizations, etc.